Terms and conditions of sale
Terms and Conditions of Sale - Aveni
Welcome to our website. These Terms and Conditions of Sale (T&Cs) govern the relationship between Aveni and any person wishing to make a purchase through our platform.
Scope of Application
These T&Cs apply to all orders placed on our site for the products offered. By placing an order, you unconditionally accept the terms outlined below.
Products
The main characteristics of the products are described on the product page. We strive to ensure that descriptions are accurate, but slight variations may occur.
Orders
Each order placed on our site constitutes a binding commitment from the buyer.
We reserve the right to cancel an order in the event of a manifest error in price or availability issues.
Once the order is confirmed, you will receive a confirmation email.
Prices
Prices are listed in euros, inclusive of VAT.
Shipping fees are indicated before the order is finalized.
Payment
Payment is due immediately upon placing the order.
We accept the following payment methods:
- Credit card
- Other methods (specified on the site).
Shipping
Orders are shipped within 1 to 3 business days from confirmation.
Delivery times vary based on your location.
Shipping fees and methods will be indicated during checkout.
Return and Refund Policy
You have 15 days after receipt to return the product, provided it is in its original condition and complete packaging.
Return shipping costs are the responsibility of the buyer.
Refunds will be processed within 7 to 10 business days after the product is received.
Warranty
Our products are guaranteed against manufacturing defects for a period of 1 year. In case of an issue, please contact our customer service with a description of the problem and proof of purchase.
Liability
Aveni will not be held liable for any damage resulting from improper use of the product or failure to follow the provided instructions.
Protection of Personal Data
Your personal data is collected solely for the purpose of processing your order and is used in accordance with our Privacy Policy.
Applicable Law
These T&Cs are governed by Luxembourg law. Any disputes will be subject to the jurisdiction of the competent courts.
For any questions or assistance, feel free to contact our customer service via the email provided on our site.
Thank you for your trust! 😊