Return policy

Return Policy

At Aveni, we are committed to offering high-quality products and an exceptional customer experience. If, for any reason, you are not completely satisfied with your purchase, we accept returns under the following conditions:

Return Conditions:

  • Return period: You have 15 calendar days from the receipt of your order to initiate a return request.
  • Product condition: The product must be returned in its original condition, undamaged, with all accessories and packaging (manuals, cables, etc.).
  • Return shipping: The cost of return shipping is the responsibility of the customer.

Return Procedure:

  1. Contact our customer service team at the email address provided on our site, including your order number and the reason for the return.
  2. We will provide you with detailed instructions for returning the product.
  3. Once the product is received and inspected, we will process your refund within 7 to 10 business days.

Exceptions:

  • Damaged or excessively used products will not be accepted for return.
  • Returns made after 15 days will not be considered.

We are here to answer any questions you may have and to ensure you are satisfied with your experience with Aveni! 😊