Return policy
Return Policy
At Aveni, we are committed to offering high-quality products and an exceptional customer experience. If, for any reason, you are not completely satisfied with your purchase, we accept returns under the following conditions:
Return Conditions:
- Return period: You have 15 calendar days from the receipt of your order to initiate a return request.
- Product condition: The product must be returned in its original condition, undamaged, with all accessories and packaging (manuals, cables, etc.).
- Return shipping: The cost of return shipping is the responsibility of the customer.
Return Procedure:
- Contact our customer service team at the email address provided on our site, including your order number and the reason for the return.
- We will provide you with detailed instructions for returning the product.
- Once the product is received and inspected, we will process your refund within 7 to 10 business days.
Exceptions:
- Damaged or excessively used products will not be accepted for return.
- Returns made after 15 days will not be considered.
We are here to answer any questions you may have and to ensure you are satisfied with your experience with Aveni! 😊